Shipping

Sweden

Service Estimated delivery time Costs
Standard shipping 1-2 business days Free

EU, USA, Canada, Australia, Malaysia, Singapore, Israel

Service Estimated delivery time Duties & Taxes Costs
Standard shipping 3-8 business days Not included €15.
Free on orders above €50.
DHL express 1-5 business days Not included €25.
Free on orders above €180.

Rest of the world

Service Estimated delivery time Duties & Taxes Costs
Standard shipping Not included €25.
Free on orders above €180.
DHL express Not included

Sweden

Serv Delivery time Costs
Standard shipping 1-2 business days Free

EU, USA, Canada, Australia, Malaysia, Singapore, Israel

Service Delivery time Costs
Standard shipping 3-8 business days €15.
Free on orders above €50.
DHL express 1-5 business days €25.
Free on orders above €180.

Rest of the world

Service Delivery time Costs
Standard shipping €25.
Free on orders above €180.
DHL express

Returns

Customers have the right to return or exchange products. In order for the return or exchange to be accepted, a request must be made by email to contact@tissuville.com within 14 days of the date of delivery. The return shipping fee is paid by the customer.
If you receive a damaged or faulty item, you must contact us within 7 days of receipt and the following conditions must be met:

  1. The products must be return in their original packaging (box, accessories, inserts, protection, etc.)
  2. The products must be accompanied by the purchase receipt.
  3. The products returned by the Customer were not used, damaged, worn, or altered.
  4. Label tags must still be attached to the products.
  5. In case of a damaged good the product should be returned in the condition it was received, the Customer should not try amend, repair or modify.

Tissuville reserves the right to refuse returns that don’t comply with the above conditions. Unauthorized returns/exchanges may be returned to sender. We cannot be held responsible for items which do not reach us.

In the event of withdrawal, customers will be refunded of all payments made to Tissuville including shipment cost (excluding international deliveries and additional costs for special deliveries), upon receipt of the returned product.

Due to the nature of Made-to-Order and personalized pieces, they cannot be returned, exchanged or refunded.