- Track your orders & review your past purchases.
- Request a return directly from your account.
- Save your address and payment details for quicker purchases.
Tissuville offers free standard shipping on all orders within Sweden, delivered by Postnord in 1-2 days.
For customers living within the European Union, free standard shipping is offered on all orders above €50. However, orders below this amount will be charged a shipping fee of €10 at checkout. Orders shipped with standard shipping are delivered in 3-5 days. You will also get the option to select express shipping, which comes with an extra fee of €20. Orders shipped with DHL express shipping are delivered in 1-2 days.
Rest of world
For customers living outside the European Union, free standard shipping is offered on all orders above €60. However, orders below this amount will be charged a shipping fee of €20 at checkout. Orders shipped with standard shipping are delivered in 2-5 days. The shipping rates are not inclusive of customs and duty fees that could be charged when the package reaches the country of destination. Please note that the delivery to rural addresses can result in longer delivery times.
Delivery times are estimated and may vary due to stock availability, credit authorization, or special orders handling.
Each purchase is insured by Tissuville during the time of transit, from when it leaves our office until it is delivered to you.
Please email email@example.com if you prefer to change the delivery date.
If you receive a damaged or faulty item, you must contact us within 7 days of receipt and the following conditions must be met:
- The products must be return in their original packaging (box, accessories, inserts, protection, etc.)
- The products must be accompanied by the purchase receipt.
- The products returned by the Customer were not used, damaged, worn, or altered.
- Label tags must still be attached to the products.
- In case of a damaged good the product should be returned in the condition it was received, the Customer should not try amend, repair or modify.
Tissuville reserves the right to refuse returns that don’t comply with the above conditions. Unauthorized returns/exchanges may be returned to sender. We cannot be held responsible for items which do not reach us.
In the event of withdrawal, customers will be refunded of all payments made to Tissuville including shipment cost (excluding international deliveries and additional costs for special deliveries), upon receipt of the returned product.
Due to the nature of Made-to-Order and personalized pieces, they cannot be returned, exchanged or refunded.
Please note that international custom duties and taxes are not refunded for shipments outside of The European Community.
Once the return authorization is processed and you receive confirmation from us.
We also offer a repairs service for products out of warranty, at a fee. Please email firstname.lastname@example.org for more information.
In order to use certain features of the site, we may collect or you may be asked to provide your email address, name, mailing address, telephone number, billing information, gender, birth-date, message and gift recipients’ names, addresses, telephone numbers and email addresses.
Direct contact with humidity, moisture, heat, oily substances and cosmetics may damage the piece.
Direct exposure to sunlight and illumination may discolor the piece.
External friction may cause color transfer, abrasion and contamination.